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What To Do When Your Insurer Rejects Your Critical Illness Insurance Claim

If your insurer has denied your critical illness insurance claim, follow our tips and discover which steps to take next.


Critical illness insurance is designed to ease pressure and can often act as a comfort blanket to those who have received bad news from their doctor, especially when the money can help to fund treatment. However, from our experience, we know all too well how easy it is for insurers to take your money and how reluctant they can be when it’s time to pay out. To receive the money you’re owed, follow our tips and find out which steps you should take next.

Tip 1 – Take Action
If you think you could have a claim under a critical illness policy, then contact the insurer as quickly as possible and be sure to provide them with all the relevant information, being totally honest in response to their queries. If the insurer has rejected your critical illness insurance claim, it’s imperative that you take action as quickly as possible as there can be time limits associated.

Tip 2 – Contact Solicitors
If you feel like you’re getting nowhere with your insurance company, now is the time to get in touch with a solicitors firm who can act on your behalf to secure the money you’re owed. At Brian Barr, we specialise in handling these types of claims, working with independent health experts who assist us. In the past, we have secured significant wins for our clients where insurers have previously denied claims.

Tip 3 – Information
To give your case the best chance, you must provide your solicitors with as much information as possible, including any medical records you have to support your claim and the initial policy and schedule.

Tip 4 – No Signing
Make sure you don’t sign anything from your insurance company without knowing what you’re agreeing to. If you’re ever unsure, our team of experts will always be on-hand to help and offer advice.

Tip 5 – Remain Positive
No matter what happens, it’s important to remain positive and remember to never give up. At Brian Barr, we work extremely hard to secure the money you’re owed and will take the time to better understand your individual case.

To start your claim with us, get in touch with our expert team online or call us directly for free on 0808 123 0003.

We do not endorse any research, studies or sources mentioned within our blogs and comments. Furthermore, we do not endorse any medical advice provided, and would strongly recommend anyone seeking medical advice to contact their local healthcare provider.

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